Are you a registered NDIS provider?

WellfirstKIDS is working towards NDIS provider registration. All services are aligned and detailed to the NDIS pricing and quality standards policy.

FAQs

Frequently Asked Questions

Q: What is WellfirstKIDS and what services do you offer?

WellfirstKIDS is a Brisbane-based paediatric practice offering child and youth counselling, developmental screening, and NDIS therapeutic supports. We use a trauma-informed, strengths-based approach to help children and teens with anxiety, behaviour, emotional regulation, and school readiness — available face-to-face across Brisbane and Ipswich, and via telehealth across Queensland.

Q: What age children do you work with?

We work with children and young people from 2 years old through to 18 years, with our main focus on ages 3–12.

Q: Do I need a referral to access your services?

No referral is needed. Families can book directly with WellfirstKIDS as a parent or carer concerned about their child's development, eliminating lengthy waiting times.

Q: Can I use my NDIS funding?

Yes. WellfirstKIDS welcomes both plan-managed and self-managed NDIS participants. Services may be claimable under Capacity Building or Core supports, with invoicing according to NDIS pricing guidelines.

Q: What is child and youth counselling?

Child and youth counselling provides professional therapeutic support for children and young people dealing with emotional, behavioural, or social challenges, including anxiety, emotional regulation, self-esteem, social skills, and family transitions.

Q: What areas do you service?

WellfirstKIDS provides mobile services throughout Brisbane and Ipswich, plus telehealth services for families elsewhere across Queensland.

Everything you need to know about our four pathways — Talk, Grow, Connect and Move — plus Allied Health Practitioner support, booking, payments and how we work

Quick Answers About WellfirstKIDS

What is WellfirstKIDS and what services do you offer?

WellfirstKIDS is a Brisbane-based paediatric practice built around four pathways for children and young people aged 5–18: Talk (emotional wellbeing and counselling), Grow (developmental screening and life skills), Connect (social confidence, mentoring and community) and Move (movement, autonomy and wellbeing). We use a trauma-informed, strengths-based approach — available face-to-face across Brisbane and Ipswich, and via telehealth across Queensland.

What is Allied Health Practitioner (AHA) and Positive Behaviour Support?

Our Allied Health Practitioner, Chloe, works alongside a child's existing therapy team — helping turn professional recommendations and therapy strategies into practical, consistent support in everyday life. That might mean support at home, at school, in the community or via digital sessions, depending on your child's goals. Importantly, Chloe doesn't replace a child's Speech Pathologist, OT or Psychologist — she works alongside them, helping families put agreed strategies into practice more consistently between clinician appointments.

Through our partnership with gibElli Positive Pathways, Chloe also provides Positive Behaviour Support (BSP) to families across Brisbane and Ipswich — understanding what a child's behaviour is communicating and building strategies that work across home, school and the community. She also supports school readiness and developmental screening through our GROW pathway.

Learn about Allied Health & Behaviour Support

Where is WellfirstKIDS located?

WellfirstKIDS is based in Brisbane, Queensland, and provides mobile services throughout Brisbane and Ipswich. We also offer telehealth sessions to families across Queensland, so location isn't a barrier to getting support.

What is a developmental screener?

A developmental screener is a structured assessment that maps a child's strengths and support needs across key areas — language and communication, cognition and learning, social-emotional development, and sensory motor skills. Rather than providing a diagnostic label, it gives parents a clear, practical picture of their child's development and tailored strategies to support them at home and school.

What age children do you work with?

We work with children and young people aged 5–18. This includes primary school children facing challenges and young people transitioning to high school and beyond.

Our Four Pathways

Talk · Grow · Connect · Move

Four pathways, one way of working. Here's how each one supports your child.

TALK — what is it and who is it for?

TALK is our emotional wellbeing and counselling pathway. It's for children and young people who need a safe space to feel understood — working through anxiety, big feelings, confidence, friendships, family changes or everyday challenges.

Explore TALK

GROW — what is it and who is it for?

GROW is our development and life skills pathway. It covers functional developmental screening — understanding your child's strengths and support needs across sensory and regulation, language and communication, literacy and learning, and social-emotional development — plus practical skill building for greater independence. It's for families wanting clear insight without a label.

Explore GROW

CONNECT — what is it and who is it for?

CONNECT is our social confidence, mentoring and community pathway. It supports children and young people to build friendships, feel a sense of belonging, try group activities and take part in community life — with a steady, encouraging adult in their corner.

Explore CONNECT

MOVE — what is it and who is it for?

MOVE is our movement, autonomy and wellbeing pathway. Through structured movement, goal setting and teamwork, it builds confidence, motivation and a positive relationship with being active. It's about participation and feeling good in your own body — never weight loss.

Explore MOVE

How do I know which pathway is right for my child?

You don't have to work that out on your own. We start with a conversation — a free 15-minute call where we listen to what's happening and what matters to you. From there we'll suggest the pathway (or combination of pathways) that best fits your child's needs.

Many families use more than one: for example, GROW screening to understand what's going on, then TALK or CONNECT to put strategies into practice.

Book a free 15-minute call

Do all four pathways cover the same age range?

Yes — all four pathways support children and young people aged 5–18. How each one looks changes with age and stage: a five-year-old's TALK or MOVE session looks very different to a 16-year-old's. Group availability for CONNECT and MOVE can vary, so we'll always talk through current options with you.

Getting Started

How do I book a screener?

Getting started is easy! Simply request a free 15-minute call on the Getting Started page — it takes about 60 seconds and there's no obligation. We'll talk through what's happening for your child and suggest the most appropriate next step. If you'd prefer, you can also complete our full intake form instead. Either way, we'll reach out within 24 hours.

Request a Free Call Email Us

Do I need a referral to access your services?

No referral needed! We believe families shouldn't have to wait for professional support. You can book directly with us as a parent or carer concerned about your child's development. This direct access approach eliminates lengthy waiting times and gets your family the support you need faster.

How long does the screening process take?

The complete process typically takes 2-3 weeks from initial consultation to final report. This includes the initial conversation, screening sessions (1-3 sessions depending on your child's needs), report writing, and feedback session. We work efficiently while ensuring thoroughness in our screenings.

Do you come to our home?

Yes! We provide mobile services throughout Brisbane and Ipswich. Conducting screenings in your child's familiar home environment often leads to more natural behaviors and better screening results. This also reduces stress for both children and families by eliminating travel to unfamiliar clinics.

Payment & NDIS

Can I use my NDIS funding?

Yes! We welcome both plan-managed and self-managed NDIS participants. Our services may be claimable under Capacity Building or Core supports in your NDIS plan. We provide all necessary documentation and invoice according to NDIS pricing guidelines.

What if I don't have NDIS funding?

No problem! We offer flexible private payment options including payment plans and deposit arrangements. We accept credit card and bank transfer payments. Our goal is to make professional screener services accessible to all families, so please discuss your needs during the initial consultation to arrange a suitable payment structure.

How much do screeners cost?

Our screening pricing follows AHA (Australian Health Ahpra) pricing guidelines for non-NDIS and private clients. We offer individual comprehensive screeners and value combo packages covering multiple areas (Language & Communication, Cognition & Learning, Social Emotional Development, and Sensory Motor Skills). Contact us for detailed pricing tailored to your child's specific screening needs.

View our investment guide

How much do counselling sessions cost?

Counselling session pricing is aligned with NDIS price guide rates under Capacity Building supports. This rate applies to both NDIS-funded participants and private clients, ensuring consistency and transparency in our pricing structure.

Our counselling services support children and youth with grief, separation, mental health, and implementing screener recommendations in their daily lives.

What's your cancellation policy?

We understand that life happens, especially with children! We require 48-hour advance notice for cancellations to avoid fees. Same-day cancellations may incur charges, though we always consider emergency circumstances. We aim to be flexible while maintaining our ability to serve all families effectively.

Service Areas & Logistics

What areas do you service?

We're proudly based in Brisbane and provide mobile services throughout Brisbane and Ipswich. We also offer teletherapy services for families outside these areas.

If you're outside these areas, please contact us to discuss teletherapy options or we can recommend trusted colleagues in your area.

What age ranges do you work with?

Across all four pathways we work with children and young people aged 5–18. TALK, GROW, CONNECT and MOVE are especially valuable for:

Primary school children experiencing challenges
Children transitioning to high school
Young people building independence and life skills

How long are the screening sessions?

Screening sessions typically run 1.5-2 hours, depending on your child's age, attention span, and cooperation level. We work at your child's pace and can break sessions into shorter segments if needed. For younger children or those with attention difficulties, we might schedule multiple shorter sessions to ensure we get the best picture of their abilities.

Can parents stay during the screening?

Absolutely! We encourage parents to be present, especially for younger children who may feel more comfortable with you nearby. For some screeners, we might ask you to observe from a distance to see your child's independent responses, but you'll always be welcome in the room. Your presence often helps children feel safe and perform their best.

About Our Approach

What's the difference between your screeners and formal diagnoses?

Our "Insights Without Labels" approach focuses on understanding your child's strengths and support needs rather than diagnostic labeling. While we don't provide formal medical diagnoses, our comprehensive screeners give you:

Detailed understanding of your child's profile
Specific recommendations for support strategies
School advocacy tools and documentation
Professional referral recommendations when needed

If a formal diagnosis is needed, we'll guide you to the appropriate professionals.

What do I receive after the screener?

You'll receive a comprehensive package including:

Detailed written report with findings and recommendations
Face-to-face feedback session to discuss results
School advocacy guidance and support strategies
Professional referral recommendations when appropriate

Plus ongoing email support for questions about implementing recommendations.

Should I choose individual screeners or the combo package?

The combo package is ideal if your child shows concerns across multiple areas or if you want a complete developmental picture. It offers excellent value and integrated reporting that shows how all areas connect. Choose individual screeners if you have specific concerns in just one area.

GROW screening is just one part of the picture. Depending on what comes up, we'll often pair it with TALK (emotions and confidence), CONNECT (friendships and belonging) or MOVE (movement and wellbeing) — so support continues beyond the report.

During your initial conversation, we'll help determine which option best suits your child's needs and your family's situation.

Are you registered NDIS providers?

No, but working towards provider registration. However all services are aligned and detailed to the NDIS pricing and quality standards policy.

TALK — what is child and youth counselling?

Our counselling service provides professional therapeutic support for children and young people dealing with emotional, behavioural, or social challenges. Our ACA Level 2 registered counsellor works with children from early childhood through young adulthood.

We support children with:

Anxiety and worry management
Emotional regulation and self-esteem
Social skills and behavioural challenges
Family transitions and life changes

Sessions are conducted in a safe, confidential environment using age-appropriate, child-centred approaches. Family collaboration is welcomed and encouraged.